Withdraw cryptocurrency from LedgerX

BEFORE YOU BEGIN

The minimum contract size for BTC is 0.01 BTC and ETH is 0.10 ETH. You cannot buy and sell contracts smaller than this amount. 

Withdraw Bitcoin (BTC)

In order to withdraw bitcoin from your LedgerX account, you will need to enter a bitcoin withdrawal address and then confirm the request.

Funds will be locked from trading when you submit your withdrawal request. You will need to confirm the transaction via email to complete your withdrawal.

To withdraw BTC > Add your BTC withdrawal address > Enter Amount >Submit Withdrawal Request > Confirm via email.

Details are provided below. 

Web

1. Sign in to your LedgerX account, navigate to Transfer Funds > Withdraw > select Bitcoin.

2. In order to withdraw bitcoin from your LedgerX account, you must first add a bitcoin withdrawal address.

This is the address you are sending the bitcoin to. Please double-check the address you entered.

3. Carefully review the instructions in the withdrawal window.

4. Enter the amount you want to withdraw in the “BTC Amount” field.  

LedgerX currently charges a 0.001 BTC withdrawal fee for BTC withdrawals.  

5. Enter the 6 digit two-factor authentication code. This code can be found under the authenticator app that you use to log in to your LedgerX account.

6. Click “Send Email Verification"

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7. Approve withdrawal via Email: When the withdrawal is submitted, you will receive an email notifying you that a withdrawal from your account has been requested.

This email will contain a link that says “Approve Withdrawal”, which you will need to click in order to confirm the withdrawal.

Please check that the bitcoin withdrawal address and bitcoin amount is correct in the email. Then, confirm the withdrawal by clicking the confirmation link.

Note: Accounts with more than one Admin require a confirmation from two Admins. See [Withdrawals with multiple Admins]

Your withdrawal will be marked as “Pending” until you confirm or cancel your withdrawal. When a withdrawal is confirmed and marked as “Processing” it can no longer be canceled.

 
Mobile
To withdraw BTC on our mobile site, click the Menu icon and navigate to Balances & History. Go to your Withdrawals and click Withdraw in the upper right corner of the screen. Select Bitcoin from the menu. 

Enter your wallet address > BTC amount > 2FA code > send email confirmation > check email > approve withdrawal.

 

 

Withdraw Ethereum (ETH)

In order to withdraw ethereum from your LedgerX account, you will need to enter an ETH withdrawal address and then confirm the request. Funds will be locked from trading when you submit your withdrawal request. You will need to confirm the transaction via email to complete your withdrawal.

To withdraw ETH > Add your ETH withdrawal address > Enter Amount > Submit Withdrawal Request > Confirm via email.

Details are provided below. 

Web

1. Sign in to your LedgerX account, navigate to Transfer Funds >Withdraw > select Ethereum.

2. In order to withdraw ETH from your LedgerX account, you must first add an ETH withdrawal address.

This is the address you are sending ethereum to. Please double-check the address you entered.

3. Carefully review the instructions in the withdrawal window.

4. Enter the amount you want to withdraw in the “ETH Amount” field.  

LedgerX currently charges a withdrawal fee for ETH based on a variable. 

5. Enter the 6 digit two-factor authentication code. This code can be found under the authenticator app that you use to log in to your LedgerX account.

6. Click “Send Email Verification"

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7. Approve withdrawal via Email: When the withdrawal is submitted, you will receive an email notifying you that a withdrawal from your account has been requested.

This email will contain a link that says “Approve Withdrawal”, which you will need to click in order to confirm the withdrawal.

Please check that the ETH withdrawal address and ETH amount are correct in the email. Then, confirm the withdrawal by clicking the confirmation link.

Note: Accounts with more than one Admin require a confirmation from two Admins. See [Withdrawals with multiple Admins]

Your withdrawal will be marked as “Pending” until you confirm or cancel your withdrawal. When a withdrawal is confirmed and marked as “Processing” it can no longer be canceled.

Mobile
To withdraw ETH on our mobile site, click the Menu icon and navigate to Balances & History. Go to your Withdrawals and click Withdraw in the upper right corner of the screen. Select Ethereum from the menu. 

Enter your wallet address > ETH amount > 2FA code > send email confirmation > check email > approve withdrawal.
 

Cryptocurrency processing times

Withdrawals are processed throughout the day on weekdays. Withdrawals submitted and confirmed weekdays before 4pm ET will be processed same-day. Withdrawals confirmed after 4pm will be processed the next business day. 

Withdrawal requests submitted between market close on Friday and market close on Monday will be processed on Monday.

Withdrawal Status

Withdrawals are labeled with a status to show the stage the withdrawal is in. You can check the status of your withdrawal here: Withdrawal History

Pending
Withdrawal has been requested and is awaiting your confirmation. Please confirm the withdrawal by clicking the confirmation link sent to your email. For accounts with more than one Admin, the withdrawal will be pending until two admins confirm the withdrawal. 
Canceled
Withdrawal request has been canceled. A withdrawal can only be canceled while in the Pending status.
To cancel your withdrawal, click the Cancel button next to the withdrawal here.
Rejected
LedgerX has contacted you and canceled your withdrawal request. 
Processing
Withdrawal has been confirmed and has moved from the Pending status to Processing. Withdrawals that have been confirmed are processed at 4pm ET on weekdays. 
Completed
Crypto withdrawal has been sent. You can check the status of your transaction’s confirmations on the blockchain.
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