USD deposits are made available for trading when we receive your wire to our bank account. Wires are quick but if you deposit is still pending 1 business day after sending your wire, please check the following:
- Did you send a wire transfer? You can confirm the status of your wire transfer with your bank by asking them for the Fed Reference number for the wire. They are 16 to 20 digits long and your bank can use the number to track down the wire.
Note: ACH transfers will be automatically rejected by our bank. If you sent the transfer via ACH, it will be automatically returned to you.
- Did you submit a deposit notice? We cannot approve your wire transfer without a deposit notice. See How can I deposit US dollars? to see how to submit a deposit notice.
BTC deposits are made available for trading after 6 confirmations on the bitcoin network. Your deposit will remain pending until the deposit hits 6 confirmation (approximately 1 hour).