NOTE: Withdrawals confirmed by 4PM ET will be processed at 5PM ET the day you confirm the withdrawal, or Monday at 5PM ET if you confirm during the weekend.
USD wire withdrawals are processed at 4pm ET daily. If your withdrawal is pending after 5pm ET, please check the following:
- Have you confirmed your withdrawal request? LedgerX sends an email to confirm the USD withdrawal amount requested.
- Did you add a wire routing number? Be sure to check that the routing number you provided is not ACH, as we can only process wires at this time
If your USD withdrawal request is still pending after confirmation and it's past 5PM ET please contact us at firstname.lastname@example.org.
BTC withdrawals are processed at 5pm ET daily. If your withdrawal is pending after 5pm ET, please check the following:
- Have you confirmed your withdrawal request? LedgerX sends an email to confirm the BTC withdrawal amount requested, and the first/last 5 characters of the withdrawal address.
- Have you checked your transaction? Once your withdrawal has been processed at 5PM ET, you will receive an email with a link to follow the transaction on the Bitcoin blockchain.
Bitcoin withdrawals speed depends on the Bitcoin’s network traffic (i.e. number of transactions across all exchanges and wallets). During periods of high volatility, bitcoin network traffic is usually busier due to the increased demand for transactions.
Transactions are being added to the Bitcoin mempool's queue continuously. Some may have been sent with higher miner fees than the one sent with your payment. This means that when network traffic is high, miners may prioritize transactions with higher fees first and move to transactions with lower fees a little later.